Late Cancellation Policy / No-Show Appointment
We take your appointments very seriously and allocate sufficient time to meet your needs. We understand that occasional schedule changes may be necessary, and we will do everything possible to accommodate you. However, we respectfully require at least 24 hours notice for all cancellations, and 48-hours notice for appointments longer than 2 hours. Should you cancel with less than 24 hours notice, a cancellation fee of 50% of your service will be incurred. No-shows without notice will incur a cancellation fee of 100%. Unusual and/or unavoidable causes for cancellation may be discussed with the management for a case-by-case waiver.
We request a 24 hour notification for cancellations, however, if you are receiving a chemical service, please provide a 36 hour notice, as a courtesy to our stylists. Services requiring appointments longer than two hours must be secured with a 50% deposit (refundable if cancellation is 72 hours prior to service). We provide a confirmation call for all appointments 24 hours before your scheduled service.
Our prices do vary by stylist. When calling for an appointment, our Salon Coordinator will gladly provide pricing for specific members of our team. Services are provided a la carte and styling services are not included with the price of chemical services. For detailed estimates, an in-person free consultation is recommended.
An adult must accompany all children under the age of 12 at all times. Children may not be left alone in the waiting area at any time. Children are not permitted in the salon floor during the parent's hair service for the safety of the child. Please make all necessary child care arrangements prior to your visit. Your support and understanding of our policy regarding children and child safety is greatly appreciated.
With the exception of guide dogs, no dogs are permitted in the salon at any time in accordance with state regulations.